Terms & Conditions

  1. Enrolments are processed on a ‘first-come, first-served’ basis. Applicants will receive confirmation of their place on the course when either the first instalment has been made or the full payment has been received.
  2. If the course fees are being funded by your employer, a letter of confirmation from the company and a purchase order number confirming the payment is required. A full invoice will be sent to your employer for payment. The participant will not be able to attend the course until the full payment of the course has been received.
  3. Where possible, courses are taught by the same tutor and at the same venue for duration of the course. Deaf First reserves the right to change a tutor or the venue at short notice.
  4. Deaf First will not accept responsibility for unforeseen changes in a participant’s circumstances that may prevent attendance.
  5. The session dates are arranged to fall within the school term time, but occasionally we have to include a session to enable us to complete the course. This means that occasionally there may be sessions in school half terms, or at the end of the academic year.
  6. If a tutor is unable to attend a session due to unforeseen circumstances or illness, we will endeavour to cover the session with another tutor. If this is not possible we will re-schedule the session on another date at the end of the course. This may result in the exam dates being changed.
  7. Applicants must be over 16 years old at the start of the course.
  8. Student ID cards are not Participants will be requested to provide a headshot photo to be allowed through the security gates. This will be kept by Deaf First and the main reception to enable entry.

GDPR Compliance Notice

Deaf First maintains a database of all its current students and staff. This information is used only by Deaf First or by relevant parties who require the information (such as exam boards, qualifying bodies or Colleges). Once a person’s relationship with Deaf First has ended, such as by completing a course or terminating their employment, they may ask to have this, and all other, personal information permanently removed from our records. If such a request is made Deaf First will immediately comply.


Deaf First Refund & Cancellation Policy

A. Student Request for a Refund

  1. Requests for a refund must be made in writing via email (bsl-df@oaklodge.wandsworth.sch.uk), or post (The Deaf First Department, Hurding Lodge, Oak Lodge School 101 Nightingale Lane SW12 8NA).
  2. If a participant withdraws from the course before it is due to start, a refund will be issued minus the administration fees, which is currently 10%.
  3. If a written request for a refund is received after the commencement of the course, a refund will not be issued.
  4. If a participant joins the course after the start date and then later withdraws, no refund will be issued for any fees paid. The scheduled future payments will be deleted from the Worldpay system.

B. Refunds Due to a Disability

A refund may be issued if a person withdraws from the course if:

  • Due to a disability that has developed.
  • An individual is unable to attend the course due to their carer.
  • Evidence will need to be provided to support these requests. (A doctor’s note or other satisfactory third-party evidence)

C. Cancelled Courses and Cancelled Sessions

Course Cancellation:

If a course is cancelled for a reason that is out of Deaf First’s control and a suitable alternative is not offered, a full refund will be provided.

Single Session:

If a single session of a course of 8 weeks or more is cancelled, Deaf First will try to provide an extra date. If this session cannot be arranged, a refund for the value of the lost session will be provided.


  1. If a 1:1 session is cancelled by Deaf First or the tutor with more than 7 days’ notice, no refund will be given. An alternative date will be arranged. If an alternative date cannot be arranged then a full refund will be offered.
  2. If a 1:1 session is cancelled by the participant with less than 14 days’ notice then no refund will be offered.
  3. All 1:1 sessions should be paid for in advance and within 21 days of the date of the session.


Course Fees


If you are paying your own course fees, the following will apply:

  1. You will be sent an email once you have enrolled. The email will provide you with an ‘online link’ for your first payment.
  2. Once you have made the first payment, you will receive email confirmation of the funds deducted from the Worldpay system.
  3. If you have opted to pay by the instalment plan all other monthly payments will be scheduled to be deducted automatically on a monthly basis (on the same date you paid the enrolment fee, unless a change of date is requested) at the agreed amount until the full course fees have been received. You will receive an email for each payment.
  4. No further deduction will be made once the course fees are paid in full.
  5. If any of your scheduled payments are declined by Worldpay for whatever reason, an additional admin charge of £10.00 will be added to the monthly payment.

Late payments will incur an additional £10.00 charge.

Course Fees Paid by Your Employer

If your Employer is paying the course fees you must:

  1. Provide Deaf First with a headed letter from your company confirming they will pay the course fees
  2. The letter headed paper must include a purchase order number
  3. Your employer will be invoiced for the full course fees

The course fees must be paid before the commencement of the course


Updated 14th November 2018